jM
jafta M
1 reviews | Active since Aug 2016
25 Jul 2019, 08:36
poor customer service
what does it take you guys to respond to an email, I send an email to '***' for policy number *** requesting that a gyser should be included on the policy, but no one one bothers to reply, what kind of service is that. will you even pay out when we claim since you are unable to do just a simple thing. its high time we consider moving our money to people that appreciate.
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Replies (3)0
Replies (3)
Auto & General's replyOfficial
25 Jul 2019, 08:51 We are in receipt of your complaint. We will be in contact with you to discuss your concerns and to find a solution. Kind Regards, The Auto & General Team.
Best regards,
Auto & General's reply25 Jul 2019, 08:51
Official
We are in receipt of your complaint. We will be in contact with you to discuss your concerns and to find a solution. Kind Regards, The Auto & General Team.
Best regards,
Auto & General's replyOfficial
25 Jul 2019, 14:51Update:
We have attempted to contact you on the numbers provided without success and we have communicated to you via email.
We will appreciate it if you can contact us back in order for us to make the changes effective on your policy.
Kind Regards,
The Auto & General Team.
We have attempted to contact you on the numbers provided without success and we have communicated to you via email.
We will appreciate it if you can contact us back in order for us to make the changes effective on your policy.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply25 Jul 2019, 14:51
Official
Update:
We have attempted to contact you on the numbers provided without success and we have communicated to you via email.
We will appreciate it if you can contact us back in order for us to make the changes effective on your policy.
Kind Regards,
The Auto & General Team.
We have attempted to contact you on the numbers provided without success and we have communicated to you via email.
We will appreciate it if you can contact us back in order for us to make the changes effective on your policy.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
25 Jul 2019, 15:07Dear Sam,
We have attempted to contact the customer on all contact numbers that we have available, to assist with the amendment on the geyser, without success.
We will appreciate it if you can direct message us an alternative number to contact the customer on. Looking forward to hear from you.
Kind Regards,
Dorothy Smit
***
We have attempted to contact the customer on all contact numbers that we have available, to assist with the amendment on the geyser, without success.
We will appreciate it if you can direct message us an alternative number to contact the customer on. Looking forward to hear from you.
Kind Regards,
Dorothy Smit
***
Best regards,
Auto & General's reply25 Jul 2019, 15:07
Official
Dear Sam,
We have attempted to contact the customer on all contact numbers that we have available, to assist with the amendment on the geyser, without success.
We will appreciate it if you can direct message us an alternative number to contact the customer on. Looking forward to hear from you.
Kind Regards,
Dorothy Smit
***
We have attempted to contact the customer on all contact numbers that we have available, to assist with the amendment on the geyser, without success.
We will appreciate it if you can direct message us an alternative number to contact the customer on. Looking forward to hear from you.
Kind Regards,
Dorothy Smit
***
Best regards,