JK
Jerome K
1 reviews | Active since Dec 2013
26 Jun 2019, 09:21
Poor customer service!
Service is appalling(***-1). I have had to phone repeatedly. Calls not returned as undertaken and contractor only provided details of claim after I phoned to complain. Contractor for resultant damage has however still failed to contact me.
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
26 Jun 2019, 10:16We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's reply26 Jun 2019, 10:16
Official
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
26 Jun 2019, 11:17Update:
We have attempted to contact you on the number provided, without success and a detailed message was left on your voice mail. We will appreciate it if you will contact us back to discuss your concerns.
Kind Regards,
The Auto & General Team,
We have attempted to contact you on the number provided, without success and a detailed message was left on your voice mail. We will appreciate it if you will contact us back to discuss your concerns.
Kind Regards,
The Auto & General Team,
Auto & General's reply26 Jun 2019, 11:17
Official
Update:
We have attempted to contact you on the number provided, without success and a detailed message was left on your voice mail. We will appreciate it if you will contact us back to discuss your concerns.
Kind Regards,
The Auto & General Team,
We have attempted to contact you on the number provided, without success and a detailed message was left on your voice mail. We will appreciate it if you will contact us back to discuss your concerns.
Kind Regards,
The Auto & General Team,
Auto & General's replyOfficial
28 Jun 2019, 16:16Update:
We confirm that the necessary arrangements were made with our Service Provider, who will provide us with a report.
We apologise for the inconvenience this has caused and we have already addressed the service failures on an internal basis.
Please feel free to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
We confirm that the necessary arrangements were made with our Service Provider, who will provide us with a report.
We apologise for the inconvenience this has caused and we have already addressed the service failures on an internal basis.
Please feel free to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
Auto & General's reply28 Jun 2019, 16:16
Official
Update:
We confirm that the necessary arrangements were made with our Service Provider, who will provide us with a report.
We apologise for the inconvenience this has caused and we have already addressed the service failures on an internal basis.
Please feel free to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
We confirm that the necessary arrangements were made with our Service Provider, who will provide us with a report.
We apologise for the inconvenience this has caused and we have already addressed the service failures on an internal basis.
Please feel free to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.