Poor Customer service

I am ****ed with Auto and general, I sent an email advising them that my Pay date has changed and no one called me and I ended up calling them myself and the lady that I spoke to advised that Debit Order was moved to month end and on their App it was showing that it was moved and also instalment due bit when it was month end boom a double debit and that affected my Medical Aid debit order returned unpaid hence I had enough money. I am really ****ed because since I have joined they have been giving me hustles.