Poor customer service

I have been calling multiple times in trying to log a claim as I was involved in a car accident on Friday. I have been asking the agent to please call me back as I don’t have airtime to call them back. Can someone attend to this matter, when there’s payment I need to make, they call you thousand times but as this is my first claim I have to call and ask them 1000 times to call me back. This is not on!!