NR
Nthabiseng R
1 reviews | Active since Oct 2024
29 Oct 2024, 15:33
POOR COMMUNICATION REGARDING THE OUTCOME OF MY CLAIM
I submitted a claim on my warranty on 25 October 2024, and to date, there has been no formal communication regarding the outcome of my claim. I constantly have to call the Auto and General warranty department and have been made to hold for over 15 minutes without any assistance. The lack of communication is utterly disappointing. All this happens while my car is at the dealer and have no alternative means of transportation.
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Replies (3)
Auto & General's replyOfficial
29 Oct 2024, 15:38Hi Nthabiseng
We are disappointed to hear about your service experience.
We have escalated the matter to the relevant department for further assistance.
Kind regards,
The Auto & General Team
We are disappointed to hear about your service experience.
We have escalated the matter to the relevant department for further assistance.
Kind regards,
The Auto & General Team
Auto & General's reply29 Oct 2024, 15:38
Official
Hi Nthabiseng
We are disappointed to hear about your service experience.
We have escalated the matter to the relevant department for further assistance.
Kind regards,
The Auto & General Team
We are disappointed to hear about your service experience.
We have escalated the matter to the relevant department for further assistance.
Kind regards,
The Auto & General Team
NR
Nthabiseng R's updateReviewer Update
29 Oct 2024, 15:47Subsequent to receiving your feedback, I was informed that the dealer can only claim for the diagnostic test since the claim was not approved. The dealer sent the amount due on a quotation to Auto and General and the assessor confirmed that all was well. I had to call again today to find out how far the process is in finalizing the payment of the diagnostic tests to the dealer so i can fetch my car. I'm only informed today that Auto and General require an invoice to pay the dealer, not a quotation.
Guess who has to request the invoice from the dealer? "ME." That means I have to make another call to the dealer to request that they send an invoice to Auto and General, NOT a quotation, as was sent.
What is the purpose of paying premiums when I have to do all the administration?
Guess who has to request the invoice from the dealer? "ME." That means I have to make another call to the dealer to request that they send an invoice to Auto and General, NOT a quotation, as was sent.
What is the purpose of paying premiums when I have to do all the administration?
NR
Nthabiseng R's update29 Oct 2024, 15:47
Reviewer Update
Subsequent to receiving your feedback, I was informed that the dealer can only claim for the diagnostic test since the claim was not approved. The dealer sent the amount due on a quotation to Auto and General and the assessor confirmed that all was well. I had to call again today to find out how far the process is in finalizing the payment of the diagnostic tests to the dealer so i can fetch my car. I'm only informed today that Auto and General require an invoice to pay the dealer, not a quotation.
Guess who has to request the invoice from the dealer? "ME." That means I have to make another call to the dealer to request that they send an invoice to Auto and General, NOT a quotation, as was sent.
What is the purpose of paying premiums when I have to do all the administration?
Guess who has to request the invoice from the dealer? "ME." That means I have to make another call to the dealer to request that they send an invoice to Auto and General, NOT a quotation, as was sent.
What is the purpose of paying premiums when I have to do all the administration?
Auto & General's replyOfficial
29 Oct 2024, 15:54Hi Nthabiseng
We have escalated the matter to our warranty claims department to look into it.
Kind regards,
The Auto & General Team
We have escalated the matter to our warranty claims department to look into it.
Kind regards,
The Auto & General Team
Auto & General's reply29 Oct 2024, 15:54
Official
Hi Nthabiseng
We have escalated the matter to our warranty claims department to look into it.
Kind regards,
The Auto & General Team
We have escalated the matter to our warranty claims department to look into it.
Kind regards,
The Auto & General Team