Poor Communication by A&G

Auto & General's communication sucks when it comes to bigger claims. I had a claim on my car's windscreen which was handled fast and efficient. But last month I was involved in a small accident with my vehicle. I immediately register the claim on the app with photos. they never contacted me just the status on the app that updated. I had to constantly contact them to try and find out what the status of my claim is. You try to use the chat function on the app, but still no communication. Please improve your communication when a claim is registered with regular updates. A&G please do not contact me, I will not take the call.