Poor communication and not reliable to do there job as we pay everymonth

It first time i do claim and for Insuranxe to proccess claim i had to push them for whole of 3 weeks at end there reject my claim by send me an email saying as we speak on phone which that is un acceptable and i made call again to complain for tge incompitant, even now i' waitng for someone to explain as dealership is not inform, my claim is been on hold for two months now and no one cares to inform me i have yo make call and the respond i get is all lies cs no noe calls me for explaination