Poor communication and looking for every reason not to pay out.

I have a car policy with A&G and i submitted a claim when involved in car accident and now they rejected my claim stating that i did not pay my premium for the month of the accident, i submitted my bank statement with the debit showing it was debited (it was e-mailed to them) it has been a week now and there is no feedback because i have submitted proof of premium debited.

On the 11 September they debited my account for the month of september even though they have to debit on the 15th of every month, if i did not have funds on my account on the 11th of the month they would say im not covered for the month because there were no funds in my account but our agreement was to debit on the 15th of every month, not on any day they see fit without informing me.

They feel they have the right to debit any day they want and its acceptable but if there are no funds, it becomes my a problem and i am not covered.

Send me the response, rejected or what.......