HM
Hector M
1 reviews | Active since Jan 2021
29 Sept 2021, 17:11
Poor communication and Handling claims
My car rolled into a tree after three months with auto & General, i lodged a claim and they wrote my car off without communicating with me. They escalated the amount to repair. My car spent two weeks in storagre and i had to cancel the claim in order for me to get my vehicle back. I didn't expect this from auto and general. I was more disappointed when they informed me that they were going to cancel my policy because i disputed the write off issue.
I'm not going to recommend thia company to anyone looking for insurance.
Helpful (0)
Replies (1)0
Replies (1)Auto & General's replyOfficial
29 Sept 2021, 19:39Hi Hector
We are disappointed to hear about your service experience and would like to look into the matter.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience and would like to look into the matter.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply29 Sept 2021, 19:39
Official
Hi Hector
We are disappointed to hear about your service experience and would like to look into the matter.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience and would like to look into the matter.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
