Poor client care

<p>The partnership between Orange Toyota and Auto and general has left me in distress as a client. Taking a period of two weeks to cancel my car insurance even after I had submitted the documentation they demanded from the new insurer. Taking me to and fro between the several call agents, as the installment of the previous insurer (auto and general) is still reflecting on my car installment statement. And now even worse they want to make me pay for a month I wasn't even covered for, as the new insurance had already commenced. And the confirmation of cancelation that was sent, also states the end date of the previous insurer which is the month they have already been paid for. The matter still unsolved, and no one giving me a clear indication as to who is responsible for correcting this error even when the cancelation has been done. I have had to change my payment option from debit order to cash payment. </p>