Poor claims feedback & resultant damage feedback

Good Day

Experiencing challenges with Auto&General (A&G) re a geyser burst and resultant ceiling and pipe damage claim.

Claim submitted on Monday, 16 June, 10:24am. Automated /robot email says the settlement was finalised for both geyser and resultant damage with amounts attached. No question on geyser size; or bathroom ceiling wall dimensions or the damaged pipe. In-message app claims consultant will reach out to me soonest.

I’ve contacted A&G’s Claim Department on Tuesday, 17 June, at 09:08am. Claims consultant committed in-call that the initially assigned consultant, Edward Nkwana, will revert back before COB. Nothing.

On 17 June, 18:33pm, home assist consultant called as “courtesy” committing that Edward Nkwana will call today, 18 June.

No contact, e-mail, or call received from consultant, Edward Nkwana.

When I pleaded for a cash pay-out so I seek my own contractors, they told me they are awaiting a damage report from FOGI Plumbing (ER Plumbers). ER plumbers did not confirm if the damage report has been submitted to A&G. They simply left the message and read and did not respond. Perhaps because I advised them I don’t want to use their services and will now resort to seek my own contractors who will treat this with urgency.

I have pleaded they resort to a cash payout. I’m without hot water for 3 days. The area had a power outage from the night of 16 June to 17 June around 23:20pm. It’s freezing winter conditions with no hot water.

In summer, atleast hot water is not an issue. However, A&G needs to bear in mind season conditions and the constant power outages and the freezing cold environment (home) one may be subjected to without back up power or alternative plans. That’s what insurance is for

I have no communication or feedback via the A&G app either. I need the cash pay-out so I can contact my own service providers and proceed with repairs and paint work required. I need this effected before close of business today, 18 June.

The last message I sent to them was transmitted to them via the A&G app, today , 18 June, 08:03am. No decency or courtesy to deal with this claim with the urgency it deserves.

Regards

S Shozi