POOR, BAD, UnREliable SERVICE FRom Auto and General

very very very poor and tricky and *****ed. they ask you a question, who is the main driver and you answer as honestly as possible but when it comes to paying out that question means a whole more. so be careful when dealing with auto and general. they find every reason not to pay and will use anything. when you ask for recordings of the speech they send you a CD and it takes more than 2 weeks. if you do not have a CD player, their option is that you go to their offices. in my experience with them, all that matters is premiums. they asked every possible question possible and when they could not find a fault ended up to the question of who was the main driver. It has taken me almost 9 months to get a rejection. the first time it was rejected the reason was I tool long to respond to submission of documents. I challenged that and they reopened the case since the beginning of the year 2019 I have on phones non stop and only 7 months later only to be told that I has been rejected. if you considering taking insurance with auto and general be vigilant how you answer question and always rephrase what is being asked to avoid being rejected