BG
Bertus G
1 reviews | Active since Apr 2025
16 Feb 2026, 12:34
Poor assistance for potential new clients
No valued assistance for potential new warranty cover clients, even when referred by existing clients
Helpful (0)
Replies (2)0
Replies (2)
Auto & General's replyOfficial
16 Feb 2026, 13:10Good day Mr B Geustyn,
We are sorry for the service you have received.
We will escalate your complaint to our team to assist.
Kind regards,
The Auto & General team
We are sorry for the service you have received.
We will escalate your complaint to our team to assist.
Kind regards,
The Auto & General team
Auto & General's reply16 Feb 2026, 13:10
Official
Good day Mr B Geustyn,
We are sorry for the service you have received.
We will escalate your complaint to our team to assist.
Kind regards,
The Auto & General team
We are sorry for the service you have received.
We will escalate your complaint to our team to assist.
Kind regards,
The Auto & General team
BG
Bertus G's updateReviewer Update
18 Feb 2026, 09:23I managed to, eventually, reach someone who was willing to intervene and contact my referred friend. The big cost difference between my own cover and what was offered to him, almost "apples for apples" puzzled me and with intervention that was cut in half, thanks to some committed assistance. When those I refer receive "cold shoulders" assistance, it stems my commitment to be a proud client, willing yo recommend this to other people. Thank you to that committed person who assisted me yesterday.
BG
Bertus G's update18 Feb 2026, 09:23
Reviewer Update
I managed to, eventually, reach someone who was willing to intervene and contact my referred friend. The big cost difference between my own cover and what was offered to him, almost "apples for apples" puzzled me and with intervention that was cut in half, thanks to some committed assistance. When those I refer receive "cold shoulders" assistance, it stems my commitment to be a proud client, willing yo recommend this to other people. Thank you to that committed person who assisted me yesterday.