POOR AND TERRIBLE SERVICE

Terrible: Poor Service my registered claim is from 16 September 22 the worst is the Service Provider poor workmanship. My communication with this insurance company is as if I am a charity case their service provider from car hire and Panel beater is worst. The car hire was extended cause the autobody never had parts. I had to beg because I had no car to work. I pay every month and despite parts which no one communicated and had only 31days. My car is not fixed as is I am told safety belts are replaced, airbag and dashboard but the cluster is *****ed with paint inside instructions not clear on readings from settings broken brackets on safety belts, there is no communication on the control panel and airbag module, the Airbag fault and handbrake is continuously on while car is driven. All faults on the vehicle cluster as a result on safety belts and airbag control module not replaced as said. Auto and gen is out of the whole process, yet they authorized repairs which are not done my car is a VW Tiguan to my surprise the tag on my vehicle car keys is written Caddy VW. I have no car to safely use, and premiums are up to date. Proline re new-it group is a service provider for auto and gen, it is now a must see to it. I battle repairs which I am told are authorized by Auto and Gen since 16 September 22 to date, The staff is so rude and team leader not responding since I left a message through Cleo for Thembi Hala. Claims for this insurance is a battle through and through.