Policy issued without permision

I was cold called by the Auto and General Call Centre about short term insurance after joining Solidarity and informed of a group scheme. I asked for a quote but a policy was issued and debited against my account without ever receiving the quote or any policy schedule documents.<br> <br> Upon complaining the policy was cancelled and one month's fees were credited but I still need the other month's instalments and the initialisation charges returned to me.<br> <br> After numerous telephonic complaints and logging an indecent on their website I was promised the recordings of the call on more than one occasion. Eventually I was given the name of Wietz Bester as the supervisor of the call centre agent who issued the policy.<br> <br> I have sent mails to Wietz Bester and he responded on the 3rd of February that he will look into the matter but no response was received after that not even on my follow up mail.