POLICY DONT STATE WHAT IS TOLD TO ME

<p>GOOD DAY</p> <p> </p> <p>I HAVE LODGE A CLAIM FOR TWO TYRES AND RIMS. AS PER THE CONSULTANT ONLY AUTHORISE FOR 1 RIM AND 1 TYRE AS PER HIM THE I CAN ONLY CLAIM FOR 1 INCIDENT. I HAVE BRING UNDER HIS ATTENTION THAT I HAVE 2 TYRE AND 2 RIMS INCIDENT ANNUALLY. WHAT THE CONSULTANT TELL ME IS NOT ON THE POLICY AND HE GIVE HIS INTREPRETATION WHICH IS NOT LEGAL. IF I CLAIM FOR TWO TYRES AND TWO RIMS AT ONCE IT IS MY PROBLEM AND KNOW I MUST WAIT A YEAR. IF A POLICY DONT STIPULATE IT AND I MUST GET THE BENEFIT OF THE DOUBT. THE POLICY IS UNCLEAR AND WANT BOTH RIMS AND TYRES TO BE AUTHORISE. </p> <p> </p> <p>I MUST ALWAYS REFER THE MATTER TO THE OMBUDSMAN IF I KNOW I HAVE MERITS ON A CASE AND WIN IT AFTER A YEAR. STOP WITH LET CUSTOMERS WAIT FOR YOU TO BENEFIT AND GIVE YOUR INTREPRETATION.</p> <p> </p> <p>I DISAGREE WITH TIAAN THE MANAGER THAT I MUST PHONE THE DISPUTE DEPARTMENT WHERE I SEE IT THEY MUST HANDLE IT. I CANT FIGHT FOR POLICY WORDING THAT IS INCORRECT AND YOU SUPPOSE TO BE PROFFESIONALS</p> <p> </p> <p>PLEASE AUTHORISE BOTH MY RIMS AND TYRES</p>