Policy and Claims Misalignment

Communication misaligned between their policy and claims departments. No client focused approach. Claim in process, no physical assessment of vehicle done in weeks. Once i asked to cancel the policy the hold me to the policy saying that when they do the physical assessment their might be more damage that might or might not be related to the accident. Why take weeks to conduct an assessment and hold the client responsible for paying a full month of business insurance when it is not needed for that month.