Please help me

I am not happy that they are expecting me to wait untill monday for an answer and so forth. I need to have less stress with insurance, not be sold a policy that i was under the impression covers everything and now im stranded without any means of transport. And i requested a callback and not getting any as i need urgent assistance

I have been talking to different people and no one is getting back to me with a solution. I need assistance because when i took out the cover i was convinced a hire car would be included incase of an accident. This is unacceptable as im really distressed by this and have no solution to the problem that wasnt supposed to be there

The email solution does not solve my problem right this minute and i do not know what to do. I was really under the impression that i would be able to get a loan vehicle in the event of an accident. So that now is just going to make me look stupid for not knowing exactly what i was sold which is unfair because the sales are handled in such a fashion that they say alot of things and you can't understand exactly everything and i was under the impression that i will be covered for a loan car in event of accident because that is what my consern is , that i will need a vehicle in the case of being indisposed of my vehicle so now they didnt ensure that i was sure that i will not have a loan vehicle in the case of an accident. If i knew that part then I wouldn't have asked for a loan vehicle. That is what is bothering me. But seems the client which in this case is me was just given a quote which put me in the impression that i would be coverred and now it is impossible for me to fight because i look like im *********** which i am as i know nothing about insurance and was sold something without clear knowledge and fast talking and alot of things said in very short period of time so i feel if i knew it wasnt covered for accidents the i would ask for that to be added. if i may under correction add , i am sure i made sure that i will be fully covered and the sales person ensured me i will be sorted with the policy he recommended to me so i took his word without the knowledge of what exactly i was agreeing to. Great for the claims department due to me now looking like im stupid. I wouldn't have asked for a loan vehicle if i was aware if the fact that no loan vehicle would be given in case of an accident. Now due to that i am left alone at home with my loved ones unreacheble as there is no signal and me not being able to let then know i am not going to be there. This is so unfair toward me.