1 reviews | Active since Feb 2013
PIRATE CAR PARTS
<p>My car was in an accident in December 2016 and I claimed for it from Auto & General.The company the insurance recommended to fix my car was Auto magic. According to them the insurance intracted them to use pirate parts which did not fit properly. If I did'nt check they would have left it like that. Luckly I spotted the the error and reported it. Also my spoiler was damaged and according the auto & general they don't replace repair parts that was already fixed, even if it looks terrible. They are going to replace the one part of the car with the orginal but not the spoiler. One pays insurance every month and I have been with the for quite a long time and really is this how they treat their customers? </p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss the matter in detail.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss the matter in detail.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialists attempted to contact you on the number provided without success and a message was left on your answering service.
We confirm that our assessing team arranged for rectification work to be done on the vehicle, but we still wish to clarify your concerns as raised above and will appreciate it if you will contact us back to clarify the matter and to resolve the matter.
Hoping to hear from you soon.
Kind Regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialists attempted to contact you on the number provided without success and a message was left on your answering service.
We confirm that our assessing team arranged for rectification work to be done on the vehicle, but we still wish to clarify your concerns as raised above and will appreciate it if you will contact us back to clarify the matter and to resolve the matter.
Hoping to hear from you soon.
Kind Regards,
The Auto & General Team.
Update:
Thank you for making contact with our Customer Relation Specialists.
As confirmed, the vehicle has been booked in for rectification work today. The agreement is that you will supply us with final feedback herein once you have received your vehicle back.
We are confident that the repairs will be completed to your standards and that you will be satisfied with the overall repairs once you have received your vehicle back.
We also apologise for the inconvenience this has caused and invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Auto & General Team.
Update:
Thank you for making contact with our Customer Relation Specialists.
As confirmed, the vehicle has been booked in for rectification work today. The agreement is that you will supply us with final feedback herein once you have received your vehicle back.
We are confident that the repairs will be completed to your standards and that you will be satisfied with the overall repairs once you have received your vehicle back.
We also apologise for the inconvenience this has caused and invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Auto & General Team.