SH
Sumaya H
1 reviews | Active since May 2026
26 May 2026, 10:36
Paying monthly but being completely ignored
I submitted a formal dispute to Auto an General on the 5th of May 2026 an its now been 16days without any meaningful response I have made multiple follow up to obtain feedback an no resolution had been provided. I am extremely disappointed, as a paying customer I expect proper communication, fair treatment an urgent attention to this matter, I request immediate intervention from senior management an a written response regarding my dispute.
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Auto & General's replyOfficial
26 May 2026, 10:53Hi Sumaya,
We apologise for the delay and understand your frustration. This is not the service we aim to provide.Your dispute has been escalated for urgent attention, and a senior consultant will contact you shortly. A written response will follow.
Kind regards,
Auto & General Insurance
We apologise for the delay and understand your frustration. This is not the service we aim to provide.Your dispute has been escalated for urgent attention, and a senior consultant will contact you shortly. A written response will follow.
Kind regards,
Auto & General Insurance
Auto & General's reply26 May 2026, 10:53
Official
Hi Sumaya,
We apologise for the delay and understand your frustration. This is not the service we aim to provide.Your dispute has been escalated for urgent attention, and a senior consultant will contact you shortly. A written response will follow.
Kind regards,
Auto & General Insurance
We apologise for the delay and understand your frustration. This is not the service we aim to provide.Your dispute has been escalated for urgent attention, and a senior consultant will contact you shortly. A written response will follow.
Kind regards,
Auto & General Insurance