1 reviews | Active since May 2010
Paying for a policy I did not want
On the 30th April, I sent an email regarding canceling my policy. I sent a follow-up email on the 10th May after receiving a reply on the 2nd May.
I then noticed that despite me not wanting this policy and asked for a cancellation, I still saw a debit order going off on the 1st June from my bank account.
I want this matter resolved as soon as possible.
I want this policy canceled immediately.
We acknowledge your complaint.
We will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
We acknowledge your complaint.
We will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we confirm that the policy has been cancelled effectively.
We are really sorry that we were unable to retain you as a customer, but also respect your decision.
Thank you for allowing us the opportunity to resolve this matter.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we confirm that the policy has been cancelled effectively.
We are really sorry that we were unable to retain you as a customer, but also respect your decision.
Thank you for allowing us the opportunity to resolve this matter.
Kind Regards,
The Auto & General Team.
You are most welcome and it is only a pleasure.
We are pleased this matter has been resolved to your satisfaction.
Have a great day further.
Kind Regards,
The Auto & General Team.
You are most welcome and it is only a pleasure.
We are pleased this matter has been resolved to your satisfaction.
Have a great day further.
Kind Regards,
The Auto & General Team.