Paying exessive Premuin

My brother has been insured by Auto & General for the last ten years and has never questioned his premiums<br> After having an accident last week he contacted Auto & General to find out that his excess was over R8000 and that he pays R1195 per month premium for a 2005 Corsa Lite <br> His policy has never been updated or adjusted. I feel this is totally unjust as people trust that they get the best possible service from their supplier. For all you out there please update your policy as Auto & General wont they will just take your money No customer service just service yourself