WB
Wandile B
1 reviews | Active since May 2021
27 Aug 2026, 12:43
Paying all these years, for nothing!!!
A very disappointing service recieved for your home assessor. Years after paying insurance, no claim, no missed payment Only to claim for my lost gate motors, your assessor, Ray tells me he will not pay as he does not see anything that shows I have motor gates!!
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Auto & General's replyOfficial
27 Aug 2026, 12:50Hi Wandile,
Thank you for bringing this matter to our attention. We are sorry to hear about your disappointment regarding the assessment of your claim.
We understand how frustrating it can be to submit a claim after years of maintaining your policy and premium payments, only to feel that your concerns have not been fully acknowledged.
We are concerned to learn of your experience and would appreciate the opportunity to review the assessment and the communication provided.
We value your feedback and remain committed to treating all claims fairly while ensuring our customers receive clear communication throughout the process.
We will be in touch with you.
Kind Regards,The Auto & General Team
Thank you for bringing this matter to our attention. We are sorry to hear about your disappointment regarding the assessment of your claim.
We understand how frustrating it can be to submit a claim after years of maintaining your policy and premium payments, only to feel that your concerns have not been fully acknowledged.
We are concerned to learn of your experience and would appreciate the opportunity to review the assessment and the communication provided.
We value your feedback and remain committed to treating all claims fairly while ensuring our customers receive clear communication throughout the process.
We will be in touch with you.
Kind Regards,The Auto & General Team
Auto & General's reply27 Aug 2026, 12:50
Official
Hi Wandile,
Thank you for bringing this matter to our attention. We are sorry to hear about your disappointment regarding the assessment of your claim.
We understand how frustrating it can be to submit a claim after years of maintaining your policy and premium payments, only to feel that your concerns have not been fully acknowledged.
We are concerned to learn of your experience and would appreciate the opportunity to review the assessment and the communication provided.
We value your feedback and remain committed to treating all claims fairly while ensuring our customers receive clear communication throughout the process.
We will be in touch with you.
Kind Regards,The Auto & General Team
Thank you for bringing this matter to our attention. We are sorry to hear about your disappointment regarding the assessment of your claim.
We understand how frustrating it can be to submit a claim after years of maintaining your policy and premium payments, only to feel that your concerns have not been fully acknowledged.
We are concerned to learn of your experience and would appreciate the opportunity to review the assessment and the communication provided.
We value your feedback and remain committed to treating all claims fairly while ensuring our customers receive clear communication throughout the process.
We will be in touch with you.
Kind Regards,The Auto & General Team