1 reviews | Active since Dec 2016
PATHETICALLY DISGUSTING SERVICE FROM SHANE GOKUL AND TEAM
<p>I bought a car 2weeks ago, had a mishap and registered a claim. From day one they battled with system problems and I couldnt log my claim> It took them 2days to get it registered, no feedback was given. I have to constantly call them and request an update. Shane Gokul was particularly digustingly rude to me when I requested he get my claims handler to call me because I was disputing something with regards to the claim. I will never recommend anyone to use them. They are slow in their responses, you hold forever on the line and when you finally get through, you deal with extremely rude people. No one ever calls you back. You have to continuously call them and are made to hold forever. Biggest mistake of my life taking car insurance through them</p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialists, we are really sorry to hear about the frustration your have experienced.
We will appreciate it if you will allow us to listen to the relevant conversation in order to address the service failures. We will also listen to the sales call pertaining to the agreement regarding the deduction date in order to conclude the matter.
We will be in contact with you before close of business today.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialists, we are really sorry to hear about the frustration your have experienced.
We will appreciate it if you will allow us to listen to the relevant conversation in order to address the service failures. We will also listen to the sales call pertaining to the agreement regarding the deduction date in order to conclude the matter.
We will be in contact with you before close of business today.
Kind Regards,
The Auto & General Team.
Update:
We confirm that the claim has been finalised and this matter is resolved.
Kind Regards,
The Auto & General Team.
Update:
We confirm that the claim has been finalised and this matter is resolved.
Kind Regards,
The Auto & General Team.
