Pathetic service Riyaad the Assistant Manager at Auto and General

Item: Auto & General
Rating: 1
Author: Razia I

Very *********** assistant manager Riyaad. Being very disrespectful, laughing at the client while the client is doing enquiries, while the client is still speaking he just ends the call. He is unable to send an email with information required. He definitely does not have any customer service. I fail to understand that Auto and General would employ such staff. Now I see why your reviews are very bad. Due to your staff incompetency

Helpful (0)

Replies (4)

Auto & General's replyOfficial

30 Jun 2022, 13:47

Hi Razia,

Thank you for bringing this to our attention.

We would like to apologise for the service.

We will address the manager's behaviour , and we will contact you with feedback.

Kind Regards,
The Auto & General Team

Auto & General's reply30 Jun 2022, 13:47

Official

Auto & General's replyOfficial

30 Jun 2022, 13:58

We will do so, thank you.

Kind Regards,
The Auto & General Team

Auto & General's reply30 Jun 2022, 13:58

Official

We will do so, thank you.

Kind Regards,
The Auto & General Team

Razia I's updateReviewer Update

30 Jun 2022, 14:06

Then the 2nd time Riyaad ends the call again. Your HR team should implement training for your staff, that has no business etiquette. I will never employ staff like that.

Razia I's update30 Jun 2022, 14:06

Reviewer Update

Then the 2nd time Riyaad ends the call again. Your HR team should implement training for your staff, that has no business etiquette. I will never employ staff like that.

Auto & General's replyOfficial

30 Jun 2022, 14:24

We sincerely apologise for the service Razia.

We have escalated your matter to our team, they will be in touch.

Kind Regards,
The Auto & General Team

Auto & General's reply30 Jun 2022, 14:24

Official

We sincerely apologise for the service Razia.

We have escalated your matter to our team, they will be in touch.

Kind Regards,
The Auto & General Team