PATHETIC SERVICE FROM AUTO & GENERAL BUSINESS INSURANCE!!!!

Such pathetic service we have received from this company, every month the incorrect amounts are being debited for the business insurance. And I have to keep e-mailing to find out why. And every month I have to send a bank statement to show that the premiums went off successfully otherwise they tell me that the debit order came back as returned. Surely they should have a system in place that clearly shows that a debit order has gone off successfully without me having to forward my bank statement monthly. Now when I asked what would happen one day if I had to claim since they cant seem to get this right, they tell me that the inspection for the vehicles and tracking certificates are still outstanding. Which is a lie because EVERYTHING was provided months ago. And when would someone have told me this? When God forbid something happened and a claim had to be put through? I have asked them to answer me what they did with the inspections that were done and the tracking certificates. Up to now no one is responding to my mails. Exactly what service am I paying for monthly????