Pathetic Service from Auto & General and Kwikot for a warranty issue

What a week it has been. I had to wait 8 days on Kwikot and Auto & General to replace a burst geyser which was under warranty. Extremely disappointed with my Insurance company for the pathetic service I received from them and Kwikot. Logged a claim on day 1 with Auto & General and a plumber was sent out on the same day to assess the geyser and give a report. That was good service and the ladies kept phoning to check if the plumbers phoned to arrange an appointment. So far so good, but it didn't last long. To cut a long story short, on 3 occasions the plumbers had an appointment to replaced the geyser, but on the day I would get a call to say they are fully booked. WHAT A CIRCUS! And so it went on and on until it was finally replaced on day 8. I would not recommend Kwikot to anyone. And to top it all, my insurance adjusted my premium for which I'm not sure why but will hear from them tomorrow. After such pathetic service I would expect a discount on my premium for maybe 3 months instead of increasing my premium. What a CIRCUS!!!! Do yourselves a favor and check Kwikot's reviews online, no wonder they score below 4.