Pathetic service from Auto and General - Praying on pensioners with false promises of savings

I was contacted by an Auto and General representative from (Telesure) and promised reduced premiums compared to my current insurer, I was promised that they would take care of cancelling my current policy - this never happened. I phoned on a number of occasions / sent emails and was made promises to rectify. The end result was that I ended up paying double insurance for 2 months. I phoned to cancel the policy and get my premiums back - what a fiasco and what a schlep. I end up having to do all the work because of absolute incompetence by Auto And General and their representatives. I would like an official apology for the debacle - if nothing is forthcoming - I will take to social media to spread the bad news and bad service. The service sucks and so do the attitudes.