PATHETIC SERVICE FROM AUTO AND GENERAL LEGAL TEAM

<p>I have been insured with A&G for a few months, unfortunately shortly after I took the insurance, i was involved in an accident. I had to pay and excess of R5500 and therafter was told that the legal department would claim from the 3rd party. The 3rd party has been so good and has agreed to pay A&G every month.</p> <p>However A&G DOES NOT PAY ME UNLESS I PHONE THEM!! This is so frustrating. I have phone records, dates, times and whoever I speak to every single month when I phone. The accident happened last year July 2016. The 3rd party started paying me from October 2016 and since then I have made more than 15 calls to the legal team - ********** 415. It is costing me more money to call this legal team wth all the holding on and trying to find out who is dealing with my claim. the person changes every single day, today apparently its Delia, last month it was Vasie, the month before it was Jabulani. Every single time I call, people are in meetings or they are on lunch or they have left for the day. How is it possible that an entire team is not available for customers? How is it possible that the 3rd party can be willing to pay but then your own insurance company does not want to pay you money that belongs to you? Is it because they are so concerned in building up interest in their own bank accounts that customer service and customer loyalty does not matter to them?</p> <p>Up until today I have no idea who is dealing with my account because apparently people keep leaving and new people take over my portfolio but no one ever calls me. I was told by many people namely; Vasie, Jabulani, Reynald, etc that amendments to my profile will be made for prompt payment and this still has not occured. I receive NO emails, calls, messages from them stating that money will be paid to me. The 3rd party pays me by the 27th of every month, today is the 14th and there is still no payment and they tell me it takes 7 working days and I still have not received my money.</p> <p>I even made a request that their manager Kapish Singh call me to discuss what it going on and this still has not occured.</p> <p>I am disgusted with their service and am seriously considering canceling my insurance and joining a new company</p>