Pathetic service from auto and general

Pathetic service from auto and general! My claim for my washing machine was logged on the 22nd of March, they than collected on the 24th of March. I had to call daily from the 28th of March up until the 5th of April where I was told daily "Theres a delay with your report ,we have logged it " and "wel call you back before day end" if you must know I'm still waiting for those calls and it's now going on for 4 weeks.Yesterday after throwing a fit, we agreed on settlement. I NEED A NEW WASHING MACHINE ASAP SINCE 4 WEEKS NOW ,THEY SAID I SHOULD WAIT 4 BUSINESS WORKING DAYS FOR MY MONEY !it's easy said on they path when they not paying for weekly washing at the laundry mat.