Pathetic Service from a reputed Company

Absolutely Pathetic Insurance Company!

I have lost all my respect for this Company, Claim after claim and the service received my word!! What a catastrophe with my last claim, bumper bashed by an uber driver, access was more than the claim - It was declined. No help with Auto and General to get my car fixed by 3rd party!! Felt as if I fought in a World War until my patience ran thin and I eventually gave up!!

Not this time!! A month later and now my car is completely un- drivaeable. Control arm bushes are shot as a post result of my uber incident. Consultant 1: Let me pull a report to see what damages was logged, Me: How will you find this, my car was assessed for comestic (bumper) not mechanical, it was not put on a ramp or a diagnostic run? Consultant : No sorry, then you are liable Me: Won’t accept this, advise on a way forward Consultant: We will have to log a new claim. Me: Sure, Whatever it takes to sort out my car.

Also me: Still waiting on a call to get my vehicle towed and assessed for damage due to neglect of previous claim.

Well done on NOTHING Auto and General. So much more to tell, but I can’t waste anymore energy typing, and with the increase on premiums I’m starting to wonder if I even need this ridiculous joke of a company insurance.