Pathetic service

I am writing to express my dissatisfaction with the poor service I have received regarding my claim for the malfunctioning front windows of my vehicle.

On Monday, 6 October 2025, I sent an email to your office reporting that the front windows of my vehicle were not functioning. However, to my surprise, on Wednesday, 8 October 2025, I was informed that your records could not locate my ID number — which is incorrect, as I have previously corresponded with Auto & General under reference number ***.

Upon receiving this response, I immediately contacted your offices for clarification. Unfortunately, I was transferred from one department to another without anyone taking accountability or providing a resolution to my concern. This experience has been extremely frustrating and disappointing, especially given the time sensitivity and inconvenience caused by the issue with my vehicle.

I kindly request that this matter be investigated urgently and that I be provided with a clear explanation as to why my details could not be located, as well as prompt assistance to resolve the original issue reported on 6 October 2025.

I look forward to your prompt response and resolution.