Pathetic service delivery and dishonest organization policy

I have been with auto and general since 2012 up until last year October 2018, for 6 years I have been making insurance payments and continued to insured my vehicles even when trading in. My first claim was in 2017 when I was involved in an accident that cost me R5100 in excess. The recovery claim was sent through immediately after which was in a space of a month of the occurance. I have been following up with their legal department since early 2018 until now regarding my claim, they have never kept me updated unless I called in to enquire, during this period they have only re assigned my claim to another attorney this year in August, who cannot get hold of the respondent, to which the attorney awaits the legal departments advise to proceed with legal action or close the file. To which once again I followed up with the legal department, only to be told that the cost of going to court is way more than the claim, I would have to go to small claims courts to reclaim my excess. After almost 2 years of inefficient effort and no feedback the company referring me to claim my funds on my own, whereas I'm in port Elizabeth and the respondent in Durban, easy for them to close a file because they only forked out R1000 for my damages, why in heavens name do we make these people rich and still have to fork out money to fix our damages, their service really stinks, they can't provide feedback, yet are quick to call you when u miss a payment, I have moved from them last year, to another insurer, because of this poor service. I asked to speak to the team leader or manager, as I wanted to know what their next step will be, I sent her a email, yet again no feedback or response, the agent was to call me back, again no feedback, I called again today and spoke to the agent, and she says she spoke to her manager to respond to my email, and resend her another email only to be told the manager is not in today again. Auto and general not the insurer I would recommend to anyone as they told dnt care about you or your family, they will take food out of your children's mouth as long and the raking in huge profits that they only provide for portion to your damages to the size of a mustard seed.