Pathetic service

Logged 2 claims with Auto and general. Neither have a resolution yet. I have been calling their call center since the end of September, Nobody there seems to know what they are doing. I was requested to send digital photos to a company call Straighthrough Procurement solutions who totally messed up my claim. I logged a complaint with Auto and general complaints department. They have ignored the complaint. I call the complaints department and was told that my complaint has not been assigned. This is 5 days later. I requested a manager to call me back on the 7/10/2025. Still waiting for Nisha to get back to me. Was on a call with Kirth Malan - call cut before my issue could be listened too. He didn't bother calling me back. Peggie Bapela was supposed to escalate this and call me back last week. Heard nothing back from her Spoke to Verlene Mashal who was going to escalate the matter. No feed back. Paushia Sibaya was extremely rude to me and refused to get a manager on the call. Long and short is that I had to figure out the the 2 claims were mixed up. They could not even pick up their own error. 13 days later my issue is not resolved. Happy for one of their senior managers to call me to discuss this and manage the the people responsible for this mess. The should look at another assessing company as well.