Pathetic service and unknowing claims consultants

This companies service is truly disheartening and terrible. Their consultants are I'll equipped regarding the product knowledge of the policy they are actually selling or the actual repair process. Spend around R200 in airtime calling their costumer care to get hold of my claims process handler after he had given me incorrect information, to no avail. You just get transferred from one person to the next being asked to verify your details and then placed on hold. I ended up escalating the issue to their manager. There's little to no follow-up from them. No accountability for the terrible service they render. My car was stuck in their yard for five days idle instead of getting fixed due to the claims processor's ignorance. Would not recommend this company to anyone.