pS
patrick S
1 reviews | Active since May 2012
17 May 2022, 12:45
Pathetic service and ********** company
Useless insurance company. Rude and unhelpful staff. Call back service on the app and it does not work. I lodged a claim on 12.4.22 re the floods. I'm not getting any closer to resolve this claim. Incompetence and greed festers within that company. Very quick to deduct premiums but prolongs and frustrates clients on claims. I'm so livid with this company. No response to my e mails or constant calls.
Helpful (0)
Replies (6)0
Replies (6)
Auto & General's replyOfficial
17 May 2022, 12:50Hi Patrick,
We are disappointed to hear about your service experience.
We will escalate your matter to the relevant team, they will contact you with feedback.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience.
We will escalate your matter to the relevant team, they will contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply17 May 2022, 12:50
Official
Hi Patrick,
We are disappointed to hear about your service experience.
We will escalate your matter to the relevant team, they will contact you with feedback.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience.
We will escalate your matter to the relevant team, they will contact you with feedback.
Kind Regards,
The Auto & General Team
pS
patrick S's updateReviewer Update
18 May 2022, 15:02****** useless imbeciles. Everyday I've got to complain. Waste of oxygen. The lot of you
pS
patrick S's update18 May 2022, 15:02
Reviewer Update
****** useless imbeciles. Everyday I've got to complain. Waste of oxygen. The lot of you
Auto & General's replyOfficial
18 May 2022, 19:35We are sorry you feel this way Patrick.
However, your matter is with our Internal Disputes team and they will contact you with feedback.
Kind Regards,
The Auto & General Team
However, your matter is with our Internal Disputes team and they will contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply18 May 2022, 19:35
Official
We are sorry you feel this way Patrick.
However, your matter is with our Internal Disputes team and they will contact you with feedback.
Kind Regards,
The Auto & General Team
However, your matter is with our Internal Disputes team and they will contact you with feedback.
Kind Regards,
The Auto & General Team
pS
patrick S's updateReviewer Update
18 May 2022, 19:44You have no idea how frustrated and annoyed I am. It's longer than a month delayed due to poor management and I'll mannered and unprofessional staff. Evert time I call or mail it's at my expense and everything I'm told someone will get back to me. If that's the service you and your company believe in then you in for a pleasant surprise. I'm livid
pS
patrick S's update18 May 2022, 19:44
Reviewer Update
You have no idea how frustrated and annoyed I am. It's longer than a month delayed due to poor management and I'll mannered and unprofessional staff. Evert time I call or mail it's at my expense and everything I'm told someone will get back to me. If that's the service you and your company believe in then you in for a pleasant surprise. I'm livid
Auto & General's replyOfficial
18 May 2022, 20:46We understand your frustration Patrick and we are really sorry for the service.
Our team will call you tomorrow morning.
Kind Regards,
The Auto & General Team
Our team will call you tomorrow morning.
Kind Regards,
The Auto & General Team
Auto & General's reply18 May 2022, 20:46
Official
We understand your frustration Patrick and we are really sorry for the service.
Our team will call you tomorrow morning.
Kind Regards,
The Auto & General Team
Our team will call you tomorrow morning.
Kind Regards,
The Auto & General Team
pS
patrick S's updateReviewer Update
18 May 2022, 20:54Don't patronize me. You do not understand or feel my exasperation with this company. I will wait for tomorrow morning
pS
patrick S's update18 May 2022, 20:54
Reviewer Update
Don't patronize me. You do not understand or feel my exasperation with this company. I will wait for tomorrow morning