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Pumeza M
1 reviews | Active since Nov 2018
07 Feb 2025, 13:19
Pathetic service
Since Monday 03/02/2025 i have not been happy with service received from warranty claims department, I have an appointed consultant Anele who is supposed to provide feedback and updates regarding my claim but still today she has not said anything, I have to be the one calling them to find out what is happening its now a 5th day of back and forth of who said what but the is no solution .Iam really tired of this and I'm struggling to get around as i don't have my own reliable transport. Their complains dept do not even get back to you once you log a complain such pathetic service received from this company .
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Replies (5)0
Replies (5)
Auto & General's replyOfficial
07 Feb 2025, 13:23Hi Pumeza
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The Auto & General Team
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The Auto & General Team
Auto & General's reply07 Feb 2025, 13:23
Official
Hi Pumeza
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The Auto & General Team
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The Auto & General Team
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Pumeza M's updateReviewer Update
07 Feb 2025, 15:08escalating with no action is pointless
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Pumeza M's update07 Feb 2025, 15:08
Reviewer Update
escalating with no action is pointless
Auto & General's replyOfficial
07 Feb 2025, 15:12Please note that the relevant department will be in contact with you.
Auto & General's reply07 Feb 2025, 15:12
Official
Please note that the relevant department will be in contact with you.
PM
Pumeza M's updateReviewer Update
07 Feb 2025, 15:32I have been waiting for 2 hours+ from a Katlego 7 Anele to provide feedback and guess what nothing from either of them & when you speak to these consultants, they promise to get back to you and they never do
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Pumeza M's update07 Feb 2025, 15:32
Reviewer Update
I have been waiting for 2 hours+ from a Katlego 7 Anele to provide feedback and guess what nothing from either of them & when you speak to these consultants, they promise to get back to you and they never do
Auto & General's replyOfficial
07 Feb 2025, 15:35We are concerned to hear this, a follow up email has been sent to the relevant department.
Auto & General's reply07 Feb 2025, 15:35
Official
We are concerned to hear this, a follow up email has been sent to the relevant department.