PATHETIC SERVICE

My microwave stopped working and I claimed on the 15th Jan 2023 and no one called me untill today 20th jan 2023 following up and i was referred to a lady very arrogant telling, explaining the access fee will be high and there is no reason for me to pay same pricing microwave pricing access, I now complained that they should have contacted me and let me know so that I get myself a new microwave, the same arrogant lady tells me she can't CHANGE THE PAST!!! wow that's how to respond to your clients. very unacceptable behavior. I need an apology because A&G wasted my time and now tell me they cant change the past.