Pathetic service

I just had a claim with them, they sent me to fix my vehicle at Technostar autobody in KE MASINGA road durban, I am receiving such poor, pathetic service and when I contacted the insurance to advise they said they will check, note my complaint and provide feedback. They HAVE NOT!!!! when I called numerous times agents keep cutting the call or putting me on speaker so my voice echoes, they keep asking me to call back. After paying my normal installments, have to pay the ridiculous excess and just been through an accident, now I have to continously buy airtime to keep asking the progress on my car, getting no feedback and then calling to escalate and still nothing has been done. This is such pathetic service. Auto and general must be getting some kind of financial benefit on the side to sent their customers to places to such pathetic/poor services, that are unresponsive. I am waiting to get mu vehicle and will be changing my insurance. I strongly advise NEVER taking this insurance, it might be cheaper but their quality of service is at an extremely low rate, so instead of saving a few Rands and paying more in other ways in future rather go with a more reputable, good service insurance. An accident is traumatic on its own and you don't need this added issues