Pathetic service.

<p>I was in an accident.. logged a claim, only to find out that the policy is still in my deceased dad's name which I asked them to change more than a year ago already. Anyway, both times I called auto and general I spoke for almost 1 hr each after being transferred from one person to the next. My car went for an assessment last week Saturday and not once did auto and general provide me with any feedback as to what's happening. Why do I have to constantly call them? I send emails and they get ignored but every month money is deducted. When I am done with this claim I am definitely cancelling my policy.</p> <p> </p>