Pathetic service

I actually struggle to find the words to describe Auto and general. had to phone them numerous times to get them to listen to my problem. They never phone back to inform you about progress of claim even after they said they will phone at a certain time. No consultant can assist just the one that logged your claim, GOD forbid something should happen to that consultant i don't even want to consider it. They find every excuse in the book not to pay out a claim which i find ridiculous. My claim are so small don't even want to think when i have to institute a bigger claim.Talking to a manager also does not help as their Communication s****s are also non existent. still waiting to hear from the manger that promised to phone me back and we are on day 2 now and in the mean time i have to be patient, really. i pay insurance for piece of mind and all i got are a headache. only resolution will be to contact the ombudsman i had it with Auto & General