Pathetic Service

Worst experience ever.. I added scratch and dent cover to my comprehensive cover and are told that there is no waiting period for claims as my vehicle has been inspected. 2 months later i found a trolley againts my passanger side door at a mall which left the door with a small scratch. i logged a claim and never get feedback. everytime i contact the call center i am told that the claim has not been authorized. 24 days later after the claim still no feedback. when i follow up i am told management has to overide. This is the service one gets for a client that pays its premiums on time. I decided to rather cancel the policy before the next debit order and move over to your competitor in the hope to get better service.