CA
Cameron A

1 reviews | Active since Oct 2013

13 Sept 2018, 09:37

Pathetic service

On 14 August 2018 a client of Auto and General knocked into the back of my car. Its been 30 days and I never here from them unless I call in for updates. This is pathetic as I'm the 3rd party and the lady that bumped into me admitted and knows that it was her fault. Auto and General is pathetic as its been a month now that I have had to drive my car with the damages sustained.

0
Replies (3)
Auto & General
Auto & General's reply13 Sept 2018, 10:10
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply13 Sept 2018, 10:21
Official

Update:
We have attempted to contact you, without success and there were no room to leave a voice message.
We are giving attention to your complaint and will attempt to contact you during the course of the day.
Kind Regards,
The Auto & General Team.

CA
Cameron A's update13 Sept 2018, 11:43
Reviewer Update
I have contacted your specialist and she promised to have my claim finalised by next week. So lets see what happens.