Pathetic Service

Have you ever tried to get hold of the Innovations dept in Auto and General who deal with extended vehicle warranties. It is a nightmare. I left various messages and phoned at least 4 times before i could get to speak to anyone. Due to the diligence of the operator who answered the customer service number, I finally got thru on the 5th phone attempt. Gave the consultant all my information and what was required. She advised prices and advised that she would email the documents for my perusal, needless to say 1 week later i am still awaiting the email. Phoned today for the email and got cut off twice.