KB
Kurt B
1 reviews | Active since Feb 2013
12 Nov 2015, 17:07
Pathetic service
Auto and General are pathetic. Do not believe them when they say they will take care of your claim. I have done all their work for them. No follow up, broken promises, no service at all, the best thing I have done is cancel my insurance with them. Tomorrow I'll go reverse my premiums paid for non existent insurance
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Auto & General's replyOfficial
13 Nov 2015, 09:29Hello KurtBruiners,
Thank you for your comments and bringing this matter to our attention allowing us an opportunity to investigate your matter.
We can confirm that a Customer Relations Specialist contacted you and will investigate this matter.
We take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously. As per discussion with the manager she will contact you at 10:00 this morning to provide feedback.
Apologies for the delay and the inconvenience caused.
Kind Regards
The Auto and General Team
Thank you for your comments and bringing this matter to our attention allowing us an opportunity to investigate your matter.
We can confirm that a Customer Relations Specialist contacted you and will investigate this matter.
We take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously. As per discussion with the manager she will contact you at 10:00 this morning to provide feedback.
Apologies for the delay and the inconvenience caused.
Kind Regards
The Auto and General Team
Auto & General's reply13 Nov 2015, 09:29
Official
Hello KurtBruiners,
Thank you for your comments and bringing this matter to our attention allowing us an opportunity to investigate your matter.
We can confirm that a Customer Relations Specialist contacted you and will investigate this matter.
We take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously. As per discussion with the manager she will contact you at 10:00 this morning to provide feedback.
Apologies for the delay and the inconvenience caused.
Kind Regards
The Auto and General Team
Thank you for your comments and bringing this matter to our attention allowing us an opportunity to investigate your matter.
We can confirm that a Customer Relations Specialist contacted you and will investigate this matter.
We take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously. As per discussion with the manager she will contact you at 10:00 this morning to provide feedback.
Apologies for the delay and the inconvenience caused.
Kind Regards
The Auto and General Team