pathetic service

i would like to complaint about this company mentioned above, i took a package with a tracking device to be paid together, so i was debited for tracking device but the premuim was never was not paid to netstar, this was in May 26 2023

1/6/2023 netstar tried to debit me but returned unpaid, and then again on the 15/6/2023 tried again but it was returned unpaid due to insufficient funds, the problem and my query is who is going to pay for the unpaid debit order charges R147x2 deducted on me? i then queried with Netstar about the debit they said Auto and Gen is no more paying for my tracker, they were only paid R13 of which i don't know what was is it for,

i decide to contact Auto and Gen myself to query why a fee of R13 paid to netstar not the full premuim as agreed, the consultant by the name Gontse promised to sort out the problem occured in my account,so when i asked him about the charges he requested that i sent to them my bank statement showing the charges as per his manager/res by the name of Shanell, untill todate i have not heard anything from the both of them, i tried calling them they are always unavailable no email reply, i am very dissapointed with them.