Pathetic service

Upon Calling Auto & General to advise them of my cell phone that had been ****** @ home by my brother - i provide them with ITC no and CASE NO as i was told to do so by them . the agent then told me that i will be contacted in the next 24 hours . i then call them my -self and they advised me that the claim was only submitted now they were going to give me call next day in the morning . i call them the next morning @ 10