Pathetic service

I am beyond frustrated and disappointed in the service received or lack there of service from Auto & General.

My geyser was replaced and yet I do not have hot water. I have spoken with 6 different people only to be told that its an electrical fault and that the insurance will not send out and electrician at their cost even though the geyser was still heating up despite prior to being replaced.

I am at a loss as to how this electrical fault is not related to the replacement since the geyser worked aside from the leak prior to auto and general replacing.

The point of insurance is to place the client in the same position, how is this placing me in the same position if I had hot water and now do not?????