1 reviews | Active since Oct 2014
Pathetic Disgusting Service
<p>My car was towed by an authorised towing company to one authorised as*****t Panel shops,The car was supposed to be assessed on Friday unfortunately I started receiving sms on Monday late afternoon that the car have been towed to Pomona Telesure Yard of which Proline was suppose to be assessing the car,</p> <p>Tuesday I phoned the call centre only to be hold for close to 35mins with no proper reasons,I dropped the call so that I can speak to someone new ,unfortunately the guy sounded unprofessional and rude,I asked that I no longer want to speak to the contact centre but to someone senior who might advise on what is happening ,I was also put on hold for 11mins then the call was just dropped ,</p> <p>Is this the reason why we are payinhg thousands every month?some needs to be done definately in this country because we cant keep being always on the receiving end,Currently I am very worried about this Pomona areaa as the car door was not closed prooperly if rain gets everything will rot.</p> <p>Below is the mins to confirm</p> <p> </p> <p> </p> <p>First Call </p> <p>Outgoing call to + ********** 1691 (Other)<br />+ ********** 1691<br />Other:<br />+ ********** 1691</p> <p> </p> <p>----------------------------------------------------------</p> <p>2nd Call</p> <p>Outgoing call to + ********** 1691 (Other) <br /> Duration : 11 Minutes 01 Seconds<br />+ ********** 1691<br />Other:<br />+ ********** 1691</p> <p> </p>
We acknowledge receipt of your complaint.
The service as you explain it is not acceptable. We will investigate your concerns as raised above and address it on an internal basis.
One of our Customer Relation Specialists will be in contact with you shortly.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
The service as you explain it is not acceptable. We will investigate your concerns as raised above and address it on an internal basis.
One of our Customer Relation Specialists will be in contact with you shortly.
Kind Regards,
The Auto & General Team.
If I am know the reason why the car was towed away from the Renew-IT yard without an asses*****t ,Renew-IT does assessments,Renew-IT did send me an sms saying they will assess the car ,the sms was sent at 12:29 and Monique Edwards was the person to be contacted only to receive other sms from Auto and General Pomona yard that they have received the car ,does this mean you want to close for holidays without assessing the car?
If I am know the reason why the car was towed away from the Renew-IT yard without an asses*****t ,Renew-IT does assessments,Renew-IT did send me an sms saying they will assess the car ,the sms was sent at 12:29 and Monique Edwards was the person to be contacted only to receive other sms from Auto and General Pomona yard that they have received the car ,does this mean you want to close for holidays without assessing the car?
Update:
As discussed with one of our Customer Relation Specialists, the assessment is booked for 14/12/2016. Once the assurance has been completed we will be in contact with you to discuss the way going forward.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialists, the assessment is booked for 14/12/2016. Once the assurance has been completed we will be in contact with you to discuss the way going forward.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team.