Pathetic claim handling

Lodged a claim 4 weeks ago after hail and storm damage. They acknowledge all the damage it has caused and knly want to pay for the ceilings to be replaced- as if that was going to help! After taking it up with them numerious times, they "misunderstood" the complaint and just thought we wanted more money! Fed up - the constant rain is causing more and more damage to floors, paint and curtains are now spoilt. We can never get hold of the claims advisor and the one useless consultant keep on transferring the call to another useless consultant. Fed up!!